Cunnekt is multi-agent customer support software. It allows many customer service agents working together and onto one customer using the same dashboard to resolve customer queries without impacting efficiency. The software automatically tag, categorize and prioritize requests and assign these queries to the agents.

The WhatsApp based customer support helpdesk software streamlines conversations running across agents into one place, keeps track of user requests and enables to deal with other customer support related issues promptly. In case any of the agents misses deadlines, helpdesks automatically escalate tickets to managers.

The software is built to turn one-to-one customer communication into an easy affair. Agents can respond to individual customer from one place. The ability helps agents to support customers better. When an agent attends a customer on one-to-one basis, it becomes easier to track which customers already have answers and which tickets still need to be addressed.

Cunnekt allows businesses to integrate business applications into it to send relevant alerts notifications and mission critical messages (such as Payment reminders, Appointment reminders, Order receipts and Delivery notifications) as WhatsApp messages. This means a customer can reply to WhatsApp message sent by provider instead of having to change the channel and call the provider. Agents serving the customers can see Message Delivered and Message Read notifications when they reply.

With Cunnekt’s in-built analytics, you can track your chat across the channels and agents. Find the real time insights into average handling time, first response rates, time-to-resolution, etc. This advanced customer service reporting and analytics will help brands get into the details of customer, channel, and team data in real-time. Receive alerts and insights that require Immediate attention.

These are the conversations that are still going on and resolution of the customer grievances is under way.

These are the conversations that are concluded and no more communication is needed.

These are the conversations that are yet to finish.

Chats that have occurred recently whether Open, Close or Pending/dd.